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Website terms of use

Last updated: 10 November 2026

These terms govern your use of crm-lab.co.uk (the "site"). By using the site you accept them. If you do not agree, please do not use the site. These terms cover the website only. Any project we carry out for you is governed by a separate written agreement.

About us

CRM Lab is a UK-based business. Our address is 54 Westpark Road, Smethwick, B67 7JH, United Kingdom. You can contact us at team@crm-lab.co.uk.

Information on this site

  • The content is general information about our services. It is not professional, legal, financial or tax advice, and it is not an offer capable of acceptance.
  • Prices are indicative starting points ("from"). They exclude VAT unless stated. A binding price is only agreed in a written scope and contract.
  • The savings calculator gives a rough estimate based on the figures you enter and the assumptions shown. Your actual costs and savings will differ.
  • Product demos and screenshots use illustrative sample data and fictional company names. Any resemblance to real businesses is coincidental.
  • Comparisons with third-party software are general, based on publicly available information at the time of writing, and may change.

We work to keep the site accurate and up to date, but we do not guarantee that it is complete, accurate or always available.

Copyright and intellectual property

© 2026 CRM Lab. All rights reserved. The site and its content, including text, design, graphics, the "crm lab." name and logo, demos and source code, are owned by or licensed to CRM Lab and protected by copyright, trade mark and other laws.

You may view the site and print or download extracts for your own business's internal use. You must not copy, reproduce, republish, frame, scrape or commercially exploit any part of the site, or use it to train machine-learning models, without our prior written permission.

Third-party trade marks

Salesforce, HubSpot, NetSuite, Sage, QuickBooks, Pipedrive, Zoho, Monday.com, Xero and other product names mentioned on the site are trade marks of their respective owners. We use them only to describe the products we replace or integrate with. CRM Lab is independent and is not affiliated with, endorsed by or sponsored by those owners.

Acceptable use

You must not misuse the site. That includes attempting unauthorised access, introducing malware, overloading the site, submitting false or abusive information through our forms, or using automated tools to extract content. Found a security issue? Please report it responsibly to the contact in our security.txt.

Links to third-party websites are provided for convenience only. We are not responsible for their content or their privacy practices.

Our liability

To the extent permitted by law, we exclude all conditions, warranties and representations relating to the site, and we are not liable for any loss or damage arising from its use or from reliance on its content. That includes loss of profit, revenue, data or goodwill, and any indirect or consequential loss.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under English law.

Privacy

How we handle personal data is explained in our privacy policy.

Changes

We may revise these terms at any time by updating this page. Please check it from time to time. The version in force when you use the site applies.

Governing law

These terms, and any dispute or claim arising from them or from the site, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.